Parcel Opening Video Requirement

Mandatory Video Proof for Returns, Exchanges, and Damage Claims

To ensure a fair and transparent claims process, Secure Line Solutions requires customers to record a complete parcel opening video for any return, replacement, exchange, missing item, damaged product, incorrect product, or refund request.

The parcel opening video serves as the primary proof for investigating delivery-related issues and helps protect both customers and our business from fraudulent claims.

Video Recording Requirements

For a claim to be considered valid, the parcel opening video must:

  • Start before the parcel is opened.

  • Clearly show the courier shipping label and tracking information.

  • Display the parcel in its original sealed condition.

  • Capture the complete unboxing process in a single continuous recording.

  • Show all products, accessories, manuals, and packaging contents received.

  • Clearly highlight any damaged, defective, missing, incorrect, or incomplete items.

  • Remain unedited without cuts, pauses, fast-forwarding, or interruptions.

The video should be recorded in good lighting and with sufficient clarity to verify the condition of the shipment and its contents.

Claims Without Video Proof

Secure Line Solutions will not accept claims related to:

  • Missing items

  • Damaged products

  • Wrong products delivered

  • Incomplete shipments

  • Broken accessories

  • Packaging issues

  • Transit damage

if a valid parcel opening video is not provided.

Images, screenshots, edited videos, or photographs alone may not be sufficient to support a claim.

Claim Submission Timeline

Customers are advised to report any issue within 24 hours of receiving their parcel.

Delayed reporting may affect claim eligibility and investigation outcomes.

Inspection and Verification

All submitted videos and supporting evidence will be reviewed by our customer support and technical verification team.

Secure Line Solutions reserves the right to approve or reject any claim based on the evidence provided and the results of the verification process.

Customer Protection Commitment

This policy helps ensure a secure shopping experience for customers purchasing CCTV cameras, security cameras, smart door locks, video doorbells, surveillance systems, networking products, storage devices, and other security equipment from Secure Line Solutions.

We appreciate your cooperation in helping us maintain a fair, transparent, and efficient claims process for all customers.